Most companies use less than 60% of what NetSuite can do. Encodle's post-launch support program closes that gap — with expert optimization, always-on managed support, and AI-powered monitoring built for how your business actually runs.
Most NetSuite customers experience the same frustrations after go-live. Recognise any of these?
Your finance team exports data, reconciles in spreadsheets, and manually consolidates — defeating the entire point of having an ERP.
Your implementation partner has moved on. NetSuite's own support is slow and generic. Your team wastes hours on issues that should take minutes.
Shopify, your 3PL, your payroll system — one sync failure creates a ripple of manual fixes across every department.
SuiteFlow, SuiteAnalytics, advanced inventory — modules you're paying for that nobody's configured or trained on.
Every new requirement — a new subsidiary, a new revenue model, a new integration — feels like another expensive project with no clear owner.
Encodle's post-launch support isn't a helpdesk. It's an embedded NetSuite team that optimises, monitors, and evolves your instance as your business changes.
Fast, expert responses to every NetSuite question — from user issues to complex workflow failures. SLAs from 1 hour.
→We build and refine SuiteFlow automations, approval workflows, and custom scripts — eliminating the manual work your team still does.
→Our AI layer watches your instance 24/7 — flagging anomalies, failed syncs, and optimisation opportunities before your team notices.
→Custom SuiteAnalytics dashboards, saved searches, and workbooks — so every team has the live data they need, role by role.
→We own your Shopify, 3PL, payroll, and CRM connections — monitoring them daily and fixing issues before they cascade.
→We redesign your period-close process — automating reconciliations, AP/AR, and intercompany eliminations to cut your close by 60%+.
→Role-based training for new hires and existing staff, plus living documentation so tribal knowledge doesn't walk out the door.
→Need multi-subsidiary, advanced inventory, or revenue recognition? We scope, configure, and roll out new NetSuite modules on your timeline.
→AI cashflow forecasting, close delay prediction, and optimisation suggestions — surfaced automatically from your NetSuite data.
→We don't just hand you a support ticket queue. We embed, assess, plan, deliver — and repeat every month.
We audit your entire instance — workflows, integrations, user adoption, data quality — and score it against 40 best-practice criteria.
You get a clear 90-day plan — quick wins ranked by ROI, plus a longer-term capability roadmap aligned to your business goals.
Agile monthly improvement cycles run alongside always-on managed support — progress every month, zero disruption to your team.
We measure ROI delivered, recalibrate priorities with your leadership, and plan the next quarter — keeping NetSuite ahead of your business.
Choose the level that matches where you are — and scale up as your NetSuite environment grows.
You have three ways to manage NetSuite post go-live. Here's how they stack up honestly.
Measured across 200+ NetSuite post-launch engagements.
We went live on NetSuite and thought we were done. Encodle showed us we'd barely scratched the surface. Within six months, our close went from 12 days to 4 and our inventory accuracy hit 99%.
Our Shopify sync broke every week and we had no idea until orders started missing. Encodle fixed it permanently, set up monitoring, and now we catch issues before customers do.
I was paying $90K a year for a full-time NetSuite admin who left after 18 months. Encodle's Growth plan costs a third of that and we get three times the expertise. It wasn't even a close decision.
We spend 2–3 hours reviewing your NetSuite instance and score it across 40 criteria. You get a written report with a prioritised improvement list — whether or not you become a client. No obligation.
Never. Instances that have been running for 2–3+ years often have the most untapped value — because priorities shifted post go-live. Our assessment typically uncovers 10–20 high-impact improvements in any instance.
Our Essentials and Growth plans are month-to-month with 30 days notice. Annual plans save 10%. There\’s no lock-in — we earn your business every month.
Your in-house admin handles day-to-day — Encodle handles everything they can\’t: complex optimisations, module expansions, custom development, and AI-powered monitoring. Most clients use us to augment, not replace, their internal team.